Animal Emergency and Specialty Hospital of Byron Center

6820 Edgeview Ave SW, Byron Center, MI 49315

Emergency veterinarian service Animal hospital Veterinarian
Phone:
16165371402
Website:
Visit Website
Open: 0:00 - 23:59

Services Provided by This Company

Open Hours

  • Monday 0:00 - 23:59
  • Tuesday 0:00 - 23:59
  • Wednesday 0:00 - 23:59
  • Thursday 0:00 - 23:59
  • Friday 0:00 - 23:59
  • Saturday 0:00 - 23:59
  • Sunday 0:00 - 23:59

Latest Reviews

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Amanda P.

1.0

I brought my male Holland Lop in after he broke his leg. They told me it would be quick and took him back quickly, leaving me in the waiting room. 2 1/2 hours go by and I hear nothing about my pet or from the nurses. 3 hours roll around and I told the front desk I wanted an update or to talk with the vet. They led me to a single room and told me to wait. About 10 minutes goes by and the vet comes in and tells me they haven't even started on him yet. By now it's 4 pm and I'm getting frustrated. She gives me a paper with the costs across it and it's through the roof! I mean 32 dollars for a neck cone? Really? I told her to take off the cone and not to sedate my pet unless 100% needed. She agreed and reprinted the bill, still ringing up higher than it should have been. She said she's going to start on Percy (My rabbit) immediately and splint his leg, an easy process. 2 more hours go by and I still hear nothing! No update and no Percy. I had something I was expected at that night so I told them I had to go and asked on Percy, getting told nothing had happened yet! I ended up leaving him there to go to my event and coming back at about 10:15 pm. They tell me he's done and about 10 more minutes waiting, they finally bring him in and release him. With a cone! That I was charged for! Not impressed at all and very upset with the 7 hours I spent in the waiting room and extremely high bill. Do not suggest for anyone unless your pet is dying and you can't find anywhere else.


Response from the owner

Amanda, Thank you for taking the time to share your experience at Animal Emergency and Specialty Hospital of Byron Center. We sincerely apologize for the wait time and the lack of communication during your visit. We understand how frustrating and concerning it can be when you have a beloved pet in need of urgent care. We apologize for any confusion regarding the costs. Our prices are based on the specialized equipment and resources required for treating pets in critical conditions. However, we appreciate your feedback and will take it into consideration when reviewing our pricing structure. We understand that your time is valuable and we apologize for the additional wait time for your pet's treatment. Our team strives to provide timely updates, and we are sorry if we fell short in this aspect during your visit. Please be assured that we will use your feedback to improve our services and communication with our clients. We genuinely care about the well-being of your pet and are disappointed that we did not meet your expectations. If you would like to discuss your concerns further, please feel free to reach out to us at (616) 537-1402. We hope to have another opportunity to restore your faith in our services in the future. Sincerely, Animal Emergency and Specialty Hospital of Byron Center

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Shannon Smith

5.0

My dog was having a true emergency…he wasn't able to pee. Drove from Three Rivers to Kzoo to the VCA. They had a 6-8hr wait, even after triaging my dog. I didn't want him to wait that long so drove up to Byron Center Emergency vet. It was bright and clean inside. Seemed very new. They got us in right away. Had a diagnosis and plan within 30mins. They were very professional. My dog ended up staying with them for a couple days. Every day I'd get text updates from the vet and a picture of my pooch. When I picked him up (at 6am), they had him ready to go right way. Even had a complete record of everything that happened while he was there. Made the transfer to his normal vet easy. Of course, as all emergency vets, it was pricey, but no more than I expected. They actually made some decisions with his care that were aimed at saving money. I'm thankful I ended up at this emergency vet.


Response from the owner

Shannon, thank you for choosing us for your pet's emergency needs! We highly appreciate the amazing feedback.

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Anna Hoekman

1.0

We were very disappointed with bringing our puppy here to get treated for gashes in her leg. They took her away to get vitals and an exam and kept her in the back while we began to wait. Since they didn't tell us how long it would be we …


Response from the owner

Dear Anna, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you felt regarding the treatment of your puppy at our Animal Emergency and Specialty Hospital. We understand your concerns about the wait and the lack of transparency in the process. Our primary goal is to provide the highest quality care and communication to our patients and their owners. It is unfortunate that we were not able to meet your expectations during this visit. We would like to investigate this matter further to ensure this does not happen in the future. Could you please reach out to us at (616) 537-1402 or visit our hospital so we can discuss your concerns in more detail? Your feedback is essential to improving our services. Once again, we apologize for the inconvenience and appreciate you bringing this issue to our attention. We are committed to continually enhancing the care we provide, and we hope to have the opportunity to make it up to you and your puppy. Best regards, Animal Emergency and Specialty Hospital of Byron Center

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Samantha Kelley

5.0

I took my daughter's guinea pig here when she had a stroke. The staff was all kind and loving during the process. I was able to be alone with Charlotte while she peacefully passed away. They made some keepsakes for my daughter to remember her by. They truly made this heart breaking process for us a little easier.


Response from the owner

Samantha, Thank you so much for taking the time to write your review about your experience at Animal Emergency and Specialty Hospital of Byron Center. We are truly sorry for your loss, but we appreciate your kind words regarding our staff and the care provided for Charlotte during such a difficult time. Our team understands how important it is to have a supportive and compassionate environment during times like these, and we are glad that we were able to provide that for you and your daughter. Thank you again for choosing our hospital, and please know that our thoughts are with you and your family during this time. Best regards, Animal Emergency and Specialty Hospital of Byron Center

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F.A.Q. about Animal Emergency and Specialty Hospital of Byron Center

What is the rating of Animal Emergency and Specialty Hospital of Byron Center?

The customer consensus has graced Animal Emergency and Specialty Hospital of Byron Center with a rating of 3.6 stars, collected from 109 votes.

On which days is Animal Emergency and Specialty Hospital of Byron Center operational?

Animal Emergency and Specialty Hospital of Byron Center provides its services on the following days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

How may I get in touch with Animal Emergency and Specialty Hospital of Byron Center?

For any enquiries, do not hesitate to reach out to them at 16165371402, or visit their official website at https://www.aeshbyroncenter.com/?y_source=1_MjcxMTc4MjktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D.

Where is Animal Emergency and Specialty Hospital of Byron Center located?

The business premises for Animal Emergency and Specialty Hospital of Byron Center are located at 6820 Edgeview Ave SW, Byron Center, MI 49315.